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Behind the statistics and policies of the Lifeline Phone Program are real people—parents, seniors, students, and job seekers—whose lives have been transformed by access to a subsidized phone.

Behind the statistics and policies of the Lifeline Phone Program are real people—parents, seniors, students, and job seekers—whose lives have been transformed by access to a subsidized phone.

For millions of low-income Americans, a Lifeline phone is more than a convenience—it’s a critical tool for daily life. Whether used to call a doctor, check in with a child’s school, or apply for a job, these subsidized devices and service plans bridge the gap between financial hardship and essential connectivity.

Since the 1980s, Lifeline phones have served as a critical bridge between low-income households and essential communication services. What began as a program to subsidize landline telephones has transformed dramatically, adapting to technological shifts and evolving societal needs.

In an era where mobile phones have become essential tools for daily life, the Federal Lifeline Program stands as a key initiative ensuring that low-income individuals don't miss out on this critical resource. This program, established to bridge the digital divide, offers eligible participants access to complimentary or low-cost mobile phones along with basic service plans, empowering them to stay connected to work, family, healthcare, and emergency services.